X
Loading, please wait...
Avail first time user offer

Get Customer Service internships in Mumbai in your inbox

&
get Internshala
Resume Guide for FREE!
Valid only for today
| Time left:

Browse more internships

Customer Service Internship in Mumbai at Cactus Communications Private Limited

Mumbai

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹21100 /Month 29 Jan'19 12 Feb'19
Full time
With job offer
 
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical and device companies.
About the Internship:
This role would involve working on shifts anytime between 5:00 am - 7:00 pm on a rotational basis for 9 hours/per day.

Selected intern's day-to-day responsibilities include:

1. Respond to Korean customer queries over multiple channels
2. Understand customer needs and requirements over email/chat
3. Convert new and prospect customers into fans of our services by giving them the best-suited price/service/delivery options in the first go
4. Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes

What's in it for you?

1. Global Exposure: work in a global organization and interact with colleagues from different nationalities. Also, interact with customers from a different culture and country.
2. Culture: work in a young organization with employee-friendly culture and policies. We balance work and fun at CACTUS. Cactizens are driven, smart, and friendly.
3. Breakfast: a delicious daily Indian breakfast is available free of cost at the office.
# of Internships available: 3
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 24th Jan'19 and 23rd Feb'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Other requirements:
  1. Good keyboard skills, customer service mindset, understanding, email writing skills, stress management, and collaboration
  2. Ability to work under pressure and meet deadlines, while maintaining a positive attitude
  3. Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Perks:
Certificate, Letter of recommendation, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 4 Lac/annum), Flexible work hours, Informal dress code, 5 days a week, Free snacks & beverages.