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Customer Service Internship in Mumbai at Cactus Communications Private Limited

Mumbai

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹21100 /Month 19 Feb'19 5 Mar'19
Full time
 
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical and device companies.
About the Internship:
Selected intern's day-to-day responsibilities include:
1. Support customers by responding to inbound chats, and configure jobs
2. Provide customers with first contact resolution and create a low-effort customer experience
3. Convert new and prospect customers into fans of our services by giving them the best-suited price/service/delivery options in the first go
4. Identify critical customer service issues and report them
5. Work with cross-cultural team and get a chance to interact with global clients
# of Internships available: 10
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 19th Feb'19 and 21st Mar'19
  3. are available for duration of 6 months
  4. are from Mumbai and neighboring cities
  5. have relevant skills and interests
Perks:
Certificate, Letter of recommendation, Informal dress code, 5 days a week, Free snacks & beverages.

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