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Customer Service Internship in Mumbai at Genext Students Private Limited


Start Date Duration Stipend Posted On Apply By
6 Months ₹10000 /Month 18 Sep'19 24 Oct'19
Full time
With job offer
About Genext Students Private Limited (http://www.genextstudents.com):
GenextStudents is India's 1st AI-powered home tutoring ecosystem connecting parents & tutors across Mumbai, Pune, Lucknow, Bangalore & Hyderabad. Our services cater to students of classes KG-12 of various education boards like CBSE, ICSE, SSC, international, Rajasthan & Uttar Pradesh Boards. 2 million+ users have used our platform. Over 10000+ Tutors are associated with us. We have strategic tie-ups with Samsung, Airtel, Vodafone & Idea, PVR, Ola, Oswal & Target Publications, among others. In addition, we are also an IBM & Intel Premier Partner. Our story has been extensively covered in Media - CNN-IBN, The Times of India, Hindustan Times, Outlook Magazine, Dainik Jagaran among others. We have won Red Herring Top 100 Asia 2016 award for the past 2 years. Our founder, Ali Asgar Kagzi is also awarded the Young Entrepreneur Awards by Business World as well as EdTechReview. In addition, we have also been listed in the Top 40 Edu-Tech companies in the Asia Pacific region.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Resolve product or service problems by clarifying the customer's complaint
2. Contribute to team effort by accomplishing related results as needed
3. Identify and assess customers' needs to achieve satisfaction
4. Build sustainable relationships of trust through open and interactive communication
5. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies
# of Internships available: 1
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 18th Sep'19 and 24th Oct'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Certificate, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 1 to 2 Lac/annum).

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