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Customer Service Internship in Mumbai at Pipa+Bella

Customer Service



Start Date Duration Stipend Posted On Apply By
6 Months ₹20000 /Month 14 Feb'19 28 Feb'19
Full time
About Pipa+Bella (http://www.pipabella.com):
We are an e-commerce and m-commerce brand that sells fashion jewelry to women all across India and Asia. Technology and fashion are at the heart of everything we love and do. We are looking to expand our team based in South Mumbai. We are a fast growing company with a very young and vibrant team of women (and a few good men!).
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Assist customers with their queries related to their order status, available products, dispatch details, payment details, etc via Emails, phone, WhatsApp, and online chat
2. Answer customer queries and manage customer expectations through interactions via emails, WhatsApp, message, and phone
3. Provide effective customer services such as handling complicated customer queries, issues, complaints, and questions
4. Maintain high standards of customer relations by achieving superior quality standards
5. Manage all daily tasks and duties related to the process with strict compliance to guidelines
6. Stay updated with constant changes in regulations and developments within the industry to help customers most effectively and avoid repeat contacts
# of Internships available: 1
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 14th Feb'19 and 16th Mar'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
5 days a week.

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