1. Manage large amounts of incoming/outgoing calls
2. Generate sales leads
3. Identify and assess customers needs to achieve satisfaction
4. Build sustainable relationships and trust with customer accounts through open and interactive communication
5. Provide accurate, valid and complete information by using the right methods/tools
6. Meet personal/customer service team sales targets and call handling quotas
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
8. Keep records of customer interactions, process customer accounts, and file documents
9. Follow communication procedures, guidelines, and policies
10. Take the extra mile to engage customers
Skill(s) required
English Proficiency (Spoken)Hindi Proficiency (Spoken)
Fubiq is the one-stop destination for all online services like money remittance, mobile, DTH, data card recharges, utility bill payments, remittance/money transfers, travel ticketing, mutual fund investments, insurance services, and many more. Fubiq helps to connect our partners with customers through our portal for all financial and non-financial services in India. Our forte is in the fields of service, distribution, and payment processing which enables the centers to provide various online services at ease. In today's world, time is an important constraint. Hence, Fubiq makes your every minute count.
Now, you can avail yourself of the major services online without waiting in long queues to pay your bills. Transfer money or pay bills at your convenience through our portal in a nearby Fubiq center or our channel partner. Also, take advantage of many more financial and non-financial services with us.