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Customer Service (Web Chat) Internship in Mumbai at Cactus Communications Private Limited

Customer Service (Web Chat)

Cactus Communications Private Limited

Mumbai

Start Date Duration Stipend Posted On Apply By
Immediately
6 Months ₹21000 /Month 29 Oct'18 14 Nov'18
 
About Cactus Communications Private Limited (http://www.cactusglobal.com):
Cactus Communications is a leading provider of communication solutions including academic and scientific editing, medical communications, publication support services, English-language workshops, transcription, and translation. Our company's mission is to enable growth through effective communication. We offer services to two key client segments worldwide: academia (researchers, scholarly journals, and publishers, universities, and academic societies), and pharmaceutical and device companies.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Support customers by responding to inbound chats, emails and phone support as needed
2. Provide customers with first contact resolution and create a low-effort customer experience
3. Work independently to make sound decisions and resolve complex customer situations
4. Identify critical customer service issues and report them
5. Communicate clearly, effectively and professionally with peers, leadership, and across the business
# of Internships available: 3
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 28th Oct'18 and 30th Nov'18
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Perks:
Certificate, Flexible work hours, Informal dress code, 5 days a week, Free snacks & beverages.

Applications are closed for this internship. Click here to browse more internships.