Customer Service Internship (Remote)

Selected intern's day-to-day responsibilities include:

1. Manage call flows, provide first call resolution, and satisfying customer expectations
2. Strive to understand the customer s situation and recognize the customer s needs while providing customized solutions
3. Create a need by educating customers on products & services, and execute business strategy that meets or exceeds financial objectives
4. Meet key performance indicators
5. Follow-up with customers to ensure customer satisfaction and expanding sales opportunities
6. Resolve customer questions with a high level of professionalism
7. Document customer interactions within the appropriate systems
8. Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
9. Connect with customers from cost-to-cost
10. Conduct outbound calls for customer retention
11. Promote and recommend the latest products and services to customers on inbound/ outbound sales queues
12. Maintain a high level of competition and product knowledge
13. Maintain a high level of confidentiality

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