As a Customer Service Representative you will have to serve our customers and clients by answering product information and solving product and service problems. You will work to continually improve customers' and clients' experiences with our company.
First point of contact for clients and customers
- Solve as many of these issues as possible
- Route more difficult calls to team voicemail, customer service platform or bug tracker
Solve the issues on customer service platform starting with oldest moving to newest
Create FAQs based on the types of questions seen the most frequently in the customer service platform.
Find ways to reduce volume of customer service calls and emails
Other administrative tasks as needed relating to job to help team members
Please Note :
Working hours will be as per US timing
- 7:30pm-3:30pm IST
We are offering a full time Work From Home Opportunity.
Looking for a candidate who has fluent command in English language.
Someone who is comfortable with US shift timings
We are offering a full time work from home opportunity for this profile, we expect the candidate to have a proper working station Laptop and high speed wifi.
Only those candidates can apply who:
1. are available for the work from home job/internship
2. can start the work from home job/internship between 6th Dec'22 and 10th Jan'23
3. are available for duration of 6 months
4. have relevant skills and interests
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 200000 to 300000 /year
Nuclay Solutions is an IT consulting and software development firm headquartered in Gurgaon. We specialize in the development of software and IT products across various platforms using agile methodologies and provide IT consultancy services. With years of experience in IT business expertise, we have a strong team of skilled and experienced IT experts. We focus on client satisfaction by focusing on providing the best possible solution to the client and bringing in a more personal approach to web and app development.