1. Overseeing the customer service process
2. Creating policies and procedures
3. Resolving customer complaints brought to your attention
4. Conducting quality assurance surveys with customers and providing feedback to the staff
5. Possessing excellent product/service knowledge to enhance customer support
6. Maintaining a pleasant working environment for your team
7. Handling customer complaints, provide appropriate solutions and alternatives within the time limits
8. Following up to ensure resolution
9. Keeping records of customer interactions, process customer accounts, and file documents
10. Following communication procedures, guidelines, and policies
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)HTMLSearch Engine Optimization (SEO)
1. are available for the work from home job/internship
2. can start the work from home job/internship between 16th Sep'21 and 21st Oct'21
3. are available for duration of 6 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Added requirements
1. Knowledge of mediation and conflict resolution techniques is preferable
2. Excellent communication and presentation skills
3. Ability to multi-task, prioritize, and manage time effectively
4. Familiarity with CRM systems and practices
5. Good knowledge in SEO, Website audit, and HTML
6. Proficiency in Gsuite applications (Google Docs, Sheets, etc) and SEO tools
Perks
Certificate Flexible work hours
Additional information
Benefits of working with Pearl Lemon
1. Work remotely and manage 100% of your time
2. Massive career advancement encouraged
3. The ability to do the job is all we care about
4. Success will be rewarded with recognition [via monthly awards]
5. Over 500 hours of pre-recorded training programs are available
6. Work with TEDx speakers
Pearl Lemon is a multiple-award-winning SEO & lead generation agency based in the heart of London but serving clients worldwide with a team of 25, dotted across the UK, USA, Romania, India, Pakistan, Philippines, and more. We have a track record of ranking our clients on page one of Google. But don't just take our word for it, take a look at our video case studies and reviews from our clients.