Customer Success Internship in Bangalore at ClearTax
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Customer Success

Start Date
Starts immediatelyImmediately
6 Months
₹ 20,000 /month
30 Nov' 23
Posted 2 weeks ago
About ClearTax
ClearTax is Asia's fastest-growing fin-tech and India's largest website to file income tax returns. ClearTax aims at simplifying the tax filing process to empower millions of Indians and remove the fear of taxes.
Activity on Internshala
Hiring since March 2022
114 opportunities posted
7 candidates hired
About the internship
Selected intern's day-to-day responsibilities include:

1. Manage account health and identify opportunities to improve product offerings
2. Serve as the voice of the customer and provide internal feedback to product, Content, and other teams on how we can better serve our customers
3. Maintain a deep understanding of our solutions and content and educate customers about the most relevant features/functionality for their specific business needs
4. Alongside the support teams, resolve any issues and problems faced by customers and manage complaints to maintain trust
5. Understand the product philosophy and roadmap to be able to articulate these to the customers during discussions
6. Use analytics to identify usage patterns and create metrics
7. Develop a deep understanding of the ClearTax product
8. Understand product capabilities to craft the perfect solution
9. Educate customers on ClearTax best practices and self-service
10. Ensure proper recording and closure of all issues
Skill(s) required
Client Relationship Effective Communication
Earn certifications in these skills
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 16th Nov'23 and 21st Dec'23

3. are available for duration of 6 months

4. are from or open to relocate to Bangalore

5. have relevant skills and interests

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages
Number of openings

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