Customer Success Internship

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Customer Success
Start Date
Starts immediatelyImmediately
Duration
3 Months
Stipend
₹ 35,000 /month
APPLY BY
24 Apr' 20
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Liaising with product and engineering teams to ensure on-time delivery of customer commitments
2. Identifying areas of process optimization
3. Contributing and enriching our self-help repository
4. Writing product help articles, creating self-help videos, enriching user guides & FAQ, rolling-out onboarding packs, etc.
5. Working with CS strategists to ensure that customer queries are closed in time
6. Analyzing usage and supporting data to arrive at insights and generate related reports for internal and customer consumption
7. Supporting customer engagement activities
8. Ensuring that our customer success strategists have the right insights and inputs that allow them to manage complex customer priorities
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 26th Mar'20 and 25th Apr'20

3. are available for duration of 3 months

4. have relevant skills and interests

Added requirements

1. Excellent written and verbal communication skills

2. Quick on your feet, and can act independently

3. Creativity is not just a buzzword, but you can demonstrate in your work

4. 0 - 2 years of professional experience

5. Willing to work in the US West Coast time zone

6. Interested to work with international customers

7. Motivated to learn, and willing to take initiative

8. Great MS Office skills, bonus if you have knowledge of other productivity suites and applications

9. If you're doing well during your internship, you could join us full-time!

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages

Number of openings

2

About Fyle

We are Fyle, a SaaS product startup based out of Bangalore are founded by startup veterans. We are building a first-of-its-kind expense management product for enterprises around the world.
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Hiring since May 2017
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