We believe that in a world where technology impacts every aspect of our lives, it is crucial that our children become active writers and passionate readers. Our mission is to provide every child with a voice, the ability to write for enjoyment, the desire to read, and the passion to become exceptional storytellers. Our powerful technology allows our children to easily publish their beautiful books on BriBooks & Amazon with total creative freedom.
BriBooks is the world's leading children's creative writing platform, enabling children of all ages to learn creative writing, publish their books online, and sell printed-on-demand books on BriBooks.com and Amazon.com in one click. The Customer Success Executive is the primary link between BriBooks and our Users. In this position, you will ensure that BriBooks Users make the best possible use of the BriBooks platform.
Selected intern's day-to-day responsibilities include:
1. Empower BriBooks users to improve their overall experiences and ensure the utmost customer delight
2. Respond to users' queries in a timely and accurate way, via phone, email, or chat
3. Escalate issues to the right person in a timely manner
4. Identify user needs and help customers use specific features
5. Update our internal databases with information about technical issues and useful discussions with customers
6. Follow up with clients to ensure their technical issues are resolved
Requirements:
1. Fluent English (verbal and written)
2. Mandatory skill to be able to write short technical explanations
3. Ability to self-manage time and prioritize tasks accordingly
4. Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
5. Aptitude to multitask with a high volume of tasks, Responsible, independent
6. Team player with solid communication and presentation skills
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 22nd Sep'23 and 27th Oct'23
3. are available for duration of 6 months
4. are from or open to relocate to Gurgaon and neighboring cities
5. have relevant skills and interests
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 100000 to 300000 /year
