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Customer Success Internship in Gurgaon at StoryXpress

Customer Success



Start Date Duration Stipend Posted On Apply By
6 Months ₹5000-10000 /Month 29 Jan'19 28 Feb'19
Full time
With job offer
About StoryXpress (https://storyxpress.co):
StoryXpress is a young and energetic team building a one-stop video creation and marketing platform for retailers and brands. We are backed by TechStars (https://www.techstars.com/), and our customers include Target, Johnson & Johnson, Unilever, etc. among others. We have grown 5x in revenue in last one-year and aiming to grow 10x in next one year. Join us in our journey to get on an accelerated career growth path.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Provide support to the current sales process, maintain relationships with existing clients, and respond to customer and prospect queries
2. Operate as the lead point of contact for all matters specific to our customers
3. Coordinate with the tech team to ensure seamless delivery to clients
4. Maintain your product knowledge base
5. Map customer journey and identify improvements at every stage
6. Identify low utilization and provide solutions to further drive customer success
7. Develop a trusted advisor relationship with key customer stakeholders
8. Address customer concerns and provide solutions to ensure satisfaction
9. Interpret customer insights to drive change in product
10. Manage the customer success strategy for tracking and reporting on client health and reducing customer churn
11. Constantly work towards providing innovative strategies for delivering customer delight
12. Engage with clients to understand the nuances of their work processes and the resulting needs and pain points
13. Provide the best customer experience possible to our customers
# of Internships available: 2
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 29th Jan'19 and 28th Feb'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
Other requirements:
  1. Passionate about engaging customers and expanding their use cases through our product
  2. Strong problem-solving skills and great at finding creative solutions and workarounds
  3. Good data analysis and data-driven decision-making skills
  4. Excellent communication skills
Certificate, Letter of recommendation, Job offer.

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