Customer Success Internship

Applications are closed for this internship. Click here to browse more internships.
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 20,000 /month
APPLY BY
7 Feb' 20
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Handling outbound calling and replying to customer queries via email, phone, and social media channels
2. Analyzing usage and support data to arrive at insights
3. Generating related reports for internal and customer consumption
4. Reaching out to customers to request feedback via surveys and online reviews
5. Liaising with the product, sales, and marketing teams to ensure on-time delivery of customer commitments
6. Identifying areas of process optimization

Skill(s) required

Salesforce
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 21st Jan'20 and 20th Feb'20

3. are available for duration of 6 months

4. have relevant skills and interests

Added requirements

1. Must be customer-focused and willing to do whatever it takes to resolve customer issues

2. Must have strong customer interaction skills and the ability to work in a variety of customer situations

3. Must have outstanding written and verbal communication skills

4. Must have the ability to solve complex problems quickly, inventively and resourcefully

5. Must have a strong ability to develop new skills and grasp concepts

6. Must be able to provide project foresight in tracking, interpreting and resolving issues and aiding software implementation

7. Must have strong attention to detail and have good Microsoft Office skills

8. Must be highly motivated and energetic team player with excellent interpersonal skills

9. Candidates having prior internship experience in the fashion and garment manufacturing industry

10. Candidates having previous experience working in SaaS and MaaS based internship

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Free snacks & beverages

Number of openings

2

About Zilingo Global Private Limited

Zilingo is a commerce platform that is making the fashion and beauty supply chain more efficient through technology. Zilingo connects businesses across the entire supply chain and empowers them with everything they need to run a business - from design, product development, fabric procurement, manufacturing, cataloging, marketing, inventory management, distribution, billing, customer service, working capital & trend forecasting.

Zilingo has grown exponentially, making us one of the most successful and fastest-growing startups in all of Asia. We're actively looking to hire the world's best talent to join us. If you have the passion and ambition, let's build the next big thing together!
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Hiring since August 2019
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