1. Maintaining a positive, empathetic, and professional attitude toward customers at all times while responding to customer inquiries
2. Communicating with customers through various customer channels like social media, phone, email, etc.
3. Knowing our products inside and out so that you can answer customer queries to the satisfaction
4. Keeping records of customer interactions, transactions, comments and complaints while following CRM processes
5. Processing orders, forms, applications, and requests
6. Acknowledging and resolving customer complaints
7. Communicating and coordinating with colleagues as necessary
8. Ensuring customer satisfaction and provide professional customer support
Skill(s) required
English Proficiency (Spoken)Hindi Proficiency (Spoken)MS-ExcelMS-WordPunjabi Proficiency (Spoken)
Eduwaive Foundation is an AI and data science company with the focus on using ML, data science, artificial intelligence, cloud computing, blockchain, IoT and other related technologies for socially good sectors such as education, agriculture, healthcare, smart city and hence, contribute to UNDP sustainable development goals.
Eduwaive Foundation is a not-for-profit company in higher education space with the mission to channelize the youth especially in tier 2-3 colleges and universities towards research, jobs and entrepreneurship opportunities in artificial intelligence for social good sectors by upskilling with an integrated STEM and humanities education. We aim at making higher education accessible, inclusive and affordable which will enable our youth towards the opportunities of the fourth industrial revolution and help them to solve socio-economic problems of the society.