1. Managing product and order-related queries and requests via chat, email, and phone
2. Engaging with customers to identify and assess pain points
3. Escalating issues to the relevant team (sales, product, and operations) and collaborating with them to plug the gaps
4. Must be able to anticipate and understand the needs of the customer and act accordingly
5. Maintaining a database of D2C customers
6. Strategizing and executing digital promotional initiatives that delight customers
1. are available for full time (in-office) internship
2. can start the internship between 4th Mar'21 and 8th Apr'21
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Added requirements
1. Must be passionate about customer support and must be having 1+ years of experience specifically in the customer service domain
2. Ability to work in a dynamic, fast-paced, and ambitious organization and agility while balancing multiple concurrent projects
3. Must have strong planning and organizational skills as well as attention to detail
4. Excellent communication and listening skills
5. Intermediate MS-Office proficiency
Perks
Job offer
Additional information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 300000 to 500000 /year
Number of openings
2
About Open Secret
Open Secret is an upcoming FMCG brand working on 'better-for-you snacking products in the packaged food segment. Our first range of products, Open Secret Nutty Cookies, was launched last year in October on our direct-to-consumer website. Since then, we have grown our presence in both offline worlds with outlets like Nature's Basket and the online world with e-commerce websites like Amazon & Big Basket. In July-2020, Open Secret was the #1 bestseller in the grocery category on Amazon. Open Secret is founded by Ahana Gautam, an IITB & HBS alum, and Udit Kejriwal, an IIT-KGP & IIM-A alum. We are a team of passionate marketers, operators, and strategists working towards building one of the most iconic challenger brands in the food category. We are backed by renowned entrepreneurs - Vijay Shekhar Sharma (Founder, Paytm), Rohit Bansal & Kunal Bahl (founders, Snapdeal), Vivek Gambhir (MD, Godrej Consumer Goods), and Matrix Partners (India's top VC firm).