1. Providing first line support to client issues; answering support queries via phone, email, web, and chat and customer liaison and troubleshooting complex inquiries & recording & tracking incident & problem information in a ticketing system
2. Applying understanding & knowledge of procedures, information systems, tools & services to assist users
3. Maintaining a high degree of customer service for all support queries & adhere to all service management principles
4. Liaising internally and externally to enable client queries to be answered & solve problems
5. Identifying, investigating & researching user questions & problems as well as documenting FAQ & maintaining/updating it as required
6. Briefing customers and/or management on the status of resolution efforts
7. Serving as an advisor to users with issues by resolving or conferring with technical personnel
8. Liaising with the project manager & clients in order to initiate & manage training sessions, online courses, logistical support, LMS administration as required
9. Communicating with participants (confirmation of training, questions regarding logistics, etc.)
10. Maintaining trackers course/batch/activity-wise trackers for the particular project/program & session wise feedback for the courses, learning programs, generate analytics based on the reports & all other duties as assigned
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
1. are available for the work from home job/internship
2. can start the work from home job/internship between 26th Nov'20 and 31st Dec'20
3. are available for duration of 3 months
4. have relevant skills and interests
Added requirements
1. Any graduate, with a technology background (preferred) with 0-2 years of experience can apply
2. Experience in L&D operation is preferred
3. Must have strong computer skills and the ability to troubleshoot and diagnose problems
4. Must have good customer service skills, the ability to communicate effectively to help customers fix their issues, and feel satisfied with the experience
5. Must have a keen attention to detail, the memory of patterns, and interest in problem-solving
6. Must have agility, flexibility, and must be able to multi-task
7. Must have writing and editing skills to aid in writing and updating manuals
8. Must have the ability to work independently with minimal supervision, while ensuring quality and meeting aggressive deliverable timelines
Perks
Certificate Letter of recommendation Flexible work hours 5 days a week
Knolskape is an end-to-end learning and assessment platform for 'accelerated employee development'. By leveraging experiential technologies, industry and business contextualization, and rich talent analytics, we can accelerate learning and development in an engaging manner to help improve business performance.
More than 300 clients in 20 countries have benefited from our company's award-winning experiential solutions. Using artificial intelligence, business simulations, gamification, machine learning, mobile, videos, and virtual reality, our company delivers transformative experiences for the modern learner and the modern workplace. Knolskape is a 110+ strong team with offices in Singapore, India, Malaysia, and the USA serving a rapidly growing global client base across industries such as banking and finance, consulting, IT, FMCG, retail, manufacturing, infrastructure, pharmaceuticals, engineering, auto, government, and academia.
