The Customer Success Executive (CSE) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSE will define, develop, and execute effective customer adoption and success strategies. The CSE is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. The CSE helps customers realize business results by serving as the post-sale conduit for our customers and also ensures that our engineering teams understand the end to end depth feedback through the eyes of our customers.
Selected intern's day to day responsibilities include:
1. Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal
2. Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn
3. Understand customer s objectives and how they translate to outcomes
4. Identify opportunities for up-sell and cross-sell
5. Bring intelligent product feedback and recommendations from customers back to product & tech teams
6. Conduct ongoing operational reviews and suggest process improvements
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Neemtree Internet Private Limited is a specialized talent solution firm with a focus on the internet, mobile, cloud, and software product sectors. We bring strong domain expertise in the sectors of consumer internet, consumer mobile, eCommerce, mCommerce, cloud computing, SaaS, B2B internet-based services, etc. Because of our focus and domain knowledge, we can provide superior service. Our current clients include established companies, early-stage, and late-stage startups backed by marquee venture capital firms.
