1. Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction
2. Establish a trusted and strategic advisor relationship to help drive the continued value of our product
3. Maintain and develop customer success strategies and best practices, as well as customer support content with the help of the creative team
4. Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
5. Maintain existing customer success metrics and data
6. Serve as day-to-day contact for assigned accounts, identify areas of opportunity, highlight best practices, and document them
7. Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals
8. Facilitate interaction and workflow between project team members to ensure timely deliverables
9. Collaborate, problem-solve, and/or strategize upcoming client meetings with team members
10. Work with the sales and marketing team to develop case studies
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-ExcelMS-PowerPoint
Wobot Intelligence Private Limited is an AI-powered video analytics and process compliance company that analyzes camera feeds for compliance with regulatory and other SOPs for other businesses. We help in reducing the risk of non-compliance, the cost of monitoring, and increasing customer NPS. We see cameras as the third eye for enabling remote monitoring of businesses and processes. Our vision is to build technology that enables complete automation of process compliance monitoring. We aim to become an AI supervisor tool that not only provides notifications of violations but also provides a pat on the back when it comes to doing the right thing.
Our mission is to deliver highly accurate models at economical costs with an exceptional user experience. Our clients include IRCTC, Barista, Rebel Foods, Kitopi, Blue Tokai, Cure.fit, and many more. Our investors are Sequoia and Titan Capital.
