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Customer Support Executive Internship in Bangalore at PhonePe

Customer Support Executive



Start Date Duration Stipend Posted On Apply By
6 Months 15000-25000 /month 12 Mar'19 24 Mar'19
With job offer
Internship with job offer
About PhonePe (https://www.phonepe.com/en/)
PhonePe, a Flipkart group company, is a fin-tech company. Founded in December 2015, it provides online payment system based on unified payments interface (UPI), which is a new process in electronic funds transfer launched by National Payments Corporation of India (NPCI).
About the internship
Selected intern's day-to-day responsibilities include:

1. Manage large amounts of incoming calls
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Meet customer service team sales targets and call handling quotas
6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
7. Keep records of customer interactions, process customer accounts, and file documents
8. Follow communication procedures, guidelines and policies
9. Take the extra mile to engage customers
# of Internships available: 20
Skill(s) required
English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 10th Mar'19 and 9th Apr'19
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Certificate, Job offer (On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 2 to 4 Lac/annum).

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