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Customer Support Internship in Bangalore at Elanic

Customer Support



Start Date Duration Stipend Posted On Apply By
6 Months ₹13500 /Month 2 Nov'18 16 Nov'18
Full time
With job offer
About Elanic (http://www.elanic.in):
Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Handle customer queries and complaints emails (via Freshdesk)
2. Communicate with the concerned team via Freshdesk
3. Maintain CSAT (customer satisfaction rating)
4. Maintain AHT (average handling time)
5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks, etc.
6. Ensure that all the requests, queries, and complaint of customers are responded to in a timely and professional manner
# of Internships available: 5
Skill(s) required: English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 2nd Nov'18 and 2nd Dec'18
  3. are available for duration of 6 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Other requirements:
  1. Candidates should be quick learners and detail oriented
  2. Ability to adapt to new processes in a limited time frame
  3. Ability to multi-task and work under pressure
Certificate, Letter of recommendation, Job offer, Flexible work hours, Informal dress code, 5 days a week.