1. Manage incoming calls and customer service inquiries
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
Requirements:
1. Strong phone contact handling skills and active listening
2. Familiarity with CRM systems and practices
3. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multi-task, prioritize, and manage time effectively
Integration Wizards works in the field of industrial automation, enterprise mobility, and computer vision. We help enterprises generate, organize, and consume enterprise data efficiently and more meaningfully. We specifically cater to tracking, machine health monitoring, diagnostics, and prognostics in Industrial indoor automation. We have created solutions using tracking and camera vision to create a real-time, location-based detailed map of facilities that can be analyzed and monitored remotely.
Based out of Bengaluru, India, we are a growing team of 70+, credited with seven Fortune 500 companies as our clients, and our solutions being used by 16,000 enterprise users across 16 countries and in six languages. We have worked with Pharma, oil and gas, retail, and consumer goods, to name a few verticals. Our enterprise automation solutions can integrate almost any unit of the digital universe.