Customer Support Internship in Multiple locations at IPayTotal
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Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
15000-20000 /month
Apply By
11 Dec' 20
The hiring for this internship will be online and the company will provide work from home/ deferred joining till current COVID-19 situation improves
Internship
Internship
About IPayTotal
iPayTotal provides end-to-end payment solutions for businesses and consumers around the globe. We work with a highly experienced and well-educated team, with more than a decade of experience in the industry. Our main aim is to secure our clients from fraud services and provide them with the solutions which other normal banks refuse to provide. We are dedicated to value our customers more than they demand. We offer these solutions in integrated packages that will perfectly adjust to your company card payment requirements. We process for both low-risk and high-risk merchant accounts.
About the internship
Selected intern's day-to-day responsibilities include:

1. Respond to customer queries in a timely and accurate way, via phone, email or chat
2. Identify customer needs and help customers use specific features
3. Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
4. Update our internal databases with information about technical issues and useful discussions with customers
5. Monitor customer complaints on social media and reach out to provide assistance
6. Share feature requests and effective workarounds with team members
7. Inform customers about new features and functionalities
8. Follow up with customers to ensure their technical issues are resolved
9. Gather customer feedback and share with our Product, Sales and Marketing teams
10. Manage incoming calls and customer service inquiries
11. Generate sales leads that develop into new customers
12. Identify and assess customers' needs to achieve satisfaction
13. Provide accurate, valid and complete information by using the right methods/tools
14. Follow communication procedures, guidelines and policies
15. Take the extra mile to engage customers
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 27th Nov'20 and 1st Jan'21

3. are available for duration of 6 months

4. are from Delhi, Gurgaon, Greater Noida, Noida and neighboring cities

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Strong phone contact handling skills and active listening

2. Familiarity with CRM systems and practices

3. Customer orientation and ability to adapt/respond to different types of characters

4. Excellent communication and presentation skills

5. Ability to multi-task, prioritize, and manage time effectively

Perks
Certificate Letter of recommendation Informal dress code 5 days a week
Number of openings
20

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