Tagalys is looking for a customer support intern to directly address customer queries and coordinate requirements with internal teams, delivering the highest level of customer satisfaction and delight. You will get an opportunity to work directly with our customers. You will play a crucial role in building trust and a strong relationship between Tagalys and her customers.
Selected intern's day to day responsibilities include:
1. Handling email and the website chat support with customers empathetically
2. Acknowledging the receipt of customer tickets/queries, following up with relevant teams to resolve it within defined SLA timelines
3. Keeping customers informed about the status of their tickets/queries
4. Preparing knowledgebase articles about repetitive customer queries that are not addressed in FAQs
5. Preparing video tutorials based on the customer/company requirements
6. Working on continuously developing the product knowledge to effectively answer customer queries
Benefits:
1. Work from home
2. Gain hands-on experience in serving the customers directly with one of the fastest-growing SaaS startups
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 28th Jul'20 and 1st Sep'20
3. are available for duration of 3 months
4. have relevant skills and interests
1. Bachelor's degree
2. Cheerful in nature
3. Smart working ahead of hard-working
4. Good listening and comprehension skills
5. Excellent English speaking and writing skills
6. Time management skills
Stipend structure: This is a performance-based internship. In addition to the minimum-assured stipend, you will also be paid a performance-linked incentive (₹ 3000 per speed to response, customer satisfaction scores, ticket closure time and satisfaction).
Tagalys is among the world's best merchandising engine for online retail and e-commerce websites. Our key products for e-comm websites are Listing pages, search, and recommendation. As of today, Tagalys processes over 100 million retail data points a month to give the best possible insights on how to improve different aspects of online businesses.
