Selected intern's day-to-day responsibilities include:
1. Confer with customers by telephone to resolve ticket raised, obtain details of complaints
2. Check to ensure that appropriate changes were made to resolve customers' problems
3. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
4. Resolve customers' service or billing complaints
5. Refer unresolved customer grievances to designated departments for further investigation
6. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
7. Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes and resolve issues
Skills:
Good Communication Skills
Customer oriented
5 days working based on roster
Training and Development
Based on minimum 6 month performance review, intern will be absorbed as full time employee.
Education: BCOM/ BAF/ BMS - (Finance/ Accounts stream)
Freshers looking to associate with us for longer duration are preffered.
About the Company:
EduPristine is a member of Adtalem Global Education (NYSE:ATGE), a global education provider headquartered in the United States. EduPristine has a strong online platform and network of classrooms across India and caters to self-paced learning and online learning, in addition to classroom learning in Accounting, Finance
EduPristine is India's leading training provider for international certifications in finance (like CFA, FRM, and PRM), accounting (CPA and CMA), and analytics (business analytics, big data, and Hadoop). It has been founded by industry professionals who have worked in the area of investment banking and private equity in organizations such as Goldman Sachs, Crisil - a standard & poor company, Standard Chartered, and Accenture. EduPristine has conducted more than 500,000 man-hours of quality training in finance. It has conducted training for J. P. Morgan, Bank of America, E&Y, ING Vysya, IIM Calcutta, NUS Singapore, ISB, and others.
