Customer Support Internship

Applications are closed for this internship. Click here to browse more internships.
Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000 /month
APPLY BY
15 Feb' 23
Posted 3 weeks ago
Internship with job offer

About the internship

Selected intern's day-to-day responsibilities include:

1. Interact with customers by phone, e-mail, or online chat concerning various care issues
2. Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management
3. Solicit cross-selling and up-selling opportunities within the customer care experience
4. Track and report relevant customer care performance metrics
5. Receive, investigate, and respond to all customer inquiries regarding the products and services
6. Troubleshoot problems and coordinate with various internal departments to resolve problems
7. Capture and apply customer feedback

Note:

1. This is a full-time work-from-office internship at Navi Mumbai for 6 months
2. The stipend is Rs.10,000 - 15,000 per month

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 1st Feb'23 and 8th Mar'23

3. are available for duration of 6 months

4. are from or open to relocate to Navi Mumbai and neighboring cities

5. have relevant skills and interests

Perks

Certificate Letter of recommendation Flexible work hours Informal dress code 5 days a week Job offer

Number of openings

5

About Testbook

Testbook is the fastest-rising startup in the ed-tech space that is poised to revolutionize the industry. With a registered user base of over 19 lakh students, we have solved more than 25 crore questions on the web app and a knockout Android app. Now, we have raced to the front and are ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer.

Testbook.com is an 8-year-old ed-tech startup, headquartered in Mumbai & founded by IIT Bombay alumni who have raised multiple rounds of funding. Testbook aims at turning India's job preparation landscape into a tech-driven, automated system where students can learn at their own pace.

Testbook provides an innovation-driven, online personalized learning and assessment platform that has been instrumental in providing a full-stack portal to students preparing for public & private sector jobs from anywhere in the country.
Activity on Internshala
Hiring since May 2017
553 opportunities posted
57 candidates hired
Sign up to continue

OR

By signing up, you agree to our Terms and Conditions.