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Customer Support Internship (Remote)

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Customer Support

Fyle

Work from home

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 35,000 /month

APPLY BY

22 Mar' 21

830 applicants

About the work from home job/internship

Selected intern's day-to-day responsibilities include:

1. Manage customer queries on our chat platform
2. Respond and resolve support tickets within defined timelines
3. Work with team members and other departments to close customer queries on time
4. Liaise with product and engineering teams to ensure on-time delivery of customer commitments
5. Manage customer feedback sourced via tickets, chat, NPS, or other channels
6. Contribute and enrich our self-help repository write product help articles, create self-help videos, enrich user guides & FAQ, roll-out onboarding packs, etc.
7. Analyze usage and support data to arrive at insights; generate related reports for internal and customer consumption

Earn certifications in these skills

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 24th Feb'21 and 31st Mar'21

3. are available for duration of 3 months

4. have relevant skills and interests

Added requirements

1. 0-2 years of professional experience

2. B2B support platform experience - good to have, not mandatory

3. Willing to work in the US West Coast time zone (8:00 PM - 5:00 AM IST)

4. Interested to work with international customers

5. Motivated to learn and willing to take initiatives

6. Great MS Office skills, bonus if you have knowledge of other productivity suites and applications

Perks

Certificate 5 days a week

Additional information

If you’re doing well during your internship, you could join us full-time.

Number of openings

About Fyle

Website

We are Fyle, a SaaS product startup based out of Bangalore are founded by startup veterans. We are building a first-of-its-kind expense management product for enterprises around the world.

Activity on Internshala

Hiring since May 2017

130 opportunities posted

33 candidates hired