1. Resolve complex technical issues
2. Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems
3. Being a champion of Exotel-specific tools, troubleshooting procedures
3. Collaborate, work alongside and build mutually beneficial relationships with other teams (customer happiness, customer success, sales, product, engineering)
4. Perform routine maintenance of internal services as and when required
Exotel is India's largest cloud telephony company. We aim to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel's cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilize features like IVR, call recordings to sound professional, and serve its customers better. We believe that we're at the forefront of something big. Cloud telephony is poised to change the way businesses function.
We've been around since 2011 and have been helping more than 2000+ businesses across India grow. We're a high-energy startup. We work out of Bangalore, sit around a desk, go for coffee together, and handle everything from routers to disk failures to sales calls to customer setups. We're dreaming big, and growing fast. Cloud telephony is here to stay!
