Velozity Global Solutions is not only a globally recognized IT company, it's a family that represents togetherness for over two years of a successful journey. For Velozity, the definition of success is to transcend innovative ideas of people to reality with the help of our tech expertise - this is what we as a team want to be remembered for. Our vision has led Velozity to become an emerging IT company in India & the USA for delivering various industry-led mobility solutions. The goal is to empower clients and businesses by creating new possibilities leveraging the technologies of today and tomorrow with the utmost quality, satisfaction, and transparency.
Our enthusiasm has led us to become a top IT company in India & the USA for delivering various industry-led mobility solutions in web and mobile application development domains, leveraging futuristic technologies like the internet of things (IoT), AI-ML, AR-VR, voice assistants, and voice skills, DevOps & cloud computing, etc.
1. Handle all end-to-end customer-related queries and ensure timely resolution related to operations, orders, billing, invoicing, renewals, and collections
2. Take complete ownership and accountability of all operations-related metrics like TATs and SLAs, and manage and mitigate escalations
3. Build strong cross-functional relationships to drive collaboration with internal and external stakeholders
4. Improve continuously upon the processes to minimize process gaps and enhance customer experience
5. Support in preparing and delivering management reporting and analysis
