Front Office Operations Internship

Selected intern's day-to-day responsibilities include:

1. Greeting guests upon arrival and making them feel welcome
2. Administering check-ins and check-outs
3. Providing front desk services to guests
4. Assigning rooms and taking care of administrative duties
5. Delivering mail and messages
6. Processing guest payments
7. Coordinating with bell service and staff management
8. Working as a source of information to guests on various matters such as transport and restaurant advice
9. Processing meal and beverage requests
10. Accommodating general and unique requests
11. Diffusing conflict or tense situations with guests

2