Organized service commerce is a large yet young industry in India. While India is a very large market for a home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is bare ~20 years old, with a sub-optimal market architecture typical of an unorganized market - fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional's journeys are removed - and the experiences made more meaningful and joyful.
UrbanClap is a services platform, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardization, transparency, and trust.
1. Hiring customer experience specialists for the team
2. Working on end to end recruitment in the team
3. Working on strategies of Employer branding
4. Building an entire team from a size of 450 to 950