Implementation Speciality Internship

Selected intern's day-to-day responsibilities include:

1. Lead or support all aspects of customer implementations
2. Define detailed project implementation plans
3. Serve as the lead contact for daily customer interaction and implementation activities
4. Coach and prepare customers for successful rollouts of the applications
5. Ensure effective transfer of information learned in training to the work environment
6. Diagnose, research, and analyze customer issues and requests
7. Develop, track and report key implementation progress metrics
8. Prioritize and escalate issues when needed and keep customers informed of progress
9. Develop and maintain implementation best practices, document procedures, standards, best practices, configuration settings, and sequences
10. Participate in enhancement creation, release, and change management activities
11. Create and update product and training documentation
12. Support sales team during the selling and discovery process
13. Develop, scope, and estimate implementation projects with the sales team

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