1. Diagnose and troubleshoot technical issues including laptop configuration, account setup, and network configuration
2. Drive technical issues till resolution within agreed time limits
3. Ensure that all the issues are properly logged and communicated to the end user on a timely basis
4. Prioritize and manage incidents and service requests
5. Document technical knowledge in the form of notes and manuals
Founded in 2002, CACTUS is a technology company accelerating scientific advancement. CACTUS solves problems for researchers, universities, publishers, academic societies, and life science organizations through innovative products and services developed under the brands Editage, Cactus Life Sciences, Researcher Life, Impact Science, UNSILO, Paperpal, and Cactus Labs. CACTUS has offices in Princeton, London, Aarhus, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai, a global workforce of over 3,000 experts, and customers from over 190 countries. CACTUS is considered a pioneer in its workplace best practices and has been consistently ranked a great place to work over the last several years.
