1. Manage large amounts of incoming phone calls
2. Identify and assess customers needs to achieve satisfaction
3. Build sustainable relationships and trust with customer accounts through open and interactive communication
4. Provide accurate, valid and complete information by using the right methods/tools
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
6. Follow communication procedures, guidelines, and policies
7. Take the extra mile to engage customers
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Justdial is India's no. 1 local search engine that has much more to offer than what meets the eye. With more than 25 verticals on the website, the organization that was established in 1996 as a phone-based local directory, today caters to offer services which include bills & recharge, booking a table, booking a cab, booking movie tickets, deals & offers, flight tickets, events, ordering groceries, ordering food, ordering flowers and many more. At a time when 'work smart' is the daily mantra, Justdial's services aimed at simplifying day-to-day tasks are available at the click of a button. These services are available on the web, app, and WAP.
With offices across 11 cities in India, the organization has a team of more than 12,000 employees and has a database of approximately 30 million listings as of September 30, 2020. The services being available in all the major cities, Justdial truly is a one-stop-shop making available 'anything, anytime, anywhere.
