1. Assist in setting up and troubleshooting desktops, laptops, and peripherals
2. Provide first-level support for LAN, Wi-Fi, and basic network connectivity issues
3. Monitor and maintain network devices such as routers, switches, and access points
4. Support server room checks, uptime monitoring, and reporting any anomalies
5. Help with password resets, user account setup, shared folder permissions, and printer issues
6. Coordinate with senior IT staff for hardware/software installation and configurations
7. Track IT asset inventory including systems, network components, and accessories
8. Log tickets for technical issues, update resolution status, and escalate when necessary
9. Assist in basic data backup and restore tasks as instructed
10. Provide user support for email setup, VPN access, and secure login protocols
11. Maintain logs for antivirus updates, system performance, and access controls
12. Ensure adherence to IT and data security SOPs, including physical server access protocols
ElrevGen is a leading provider of US medical billing and revenue cycle management (RCM) solutions, dedicated to delivering excellence in healthcare operations. Our comprehensive services include AR follow-up, medical coding, provider credentialing, and patient support, all designed to ensure efficiency, accuracy, and compliance. Backed by industry experts, our team combines deep domain knowledge with innovation and a commitment to quality, fostering a collaborative and growth-oriented work environment. At ElrevGen, we uphold the values of excellence through high-quality, client-focused service delivery, integrity through ethical practices and professionalism, and innovation by embracing change and continuous process improvement. If you're passionate about making a meaningful impact in the healthcare space, ElrevGen is the ideal place to grow.
