IT Technical Support/DevOps Internship

Selected intern's day-to-day responsibilities include:

1. Identifying hardware and software solutions
2. Troubleshooting technical issues
3. Diagnosing and repairing faults
4. Resolving network issues
5. Installing and configuring hardware and software
6. Speaking to customers to quickly get to the root of their problem
7. Providing timely and accurate customer feedback
8. Talking to customers through a series of actions to resolve a problem
9. Following up with clients to ensure the problem is resolved
10. Replacing or repairing the necessary parts
11. Supporting the roll-out of new applications
12. Providing support in the form of procedural documentation
13. Managing multiple cases at one time
14. Testing and evaluating new technologies
15. Conducting electrical safety checks on equipment

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