Marketing (Online Reputation Management) Internship

Selected intern's day-to-day responsibilities include:

1. Monitor and review user comments, suggestions, feedback and complaints across social media, search engines and e-commerce platforms
2. Respond and engage with customers in a personalized manner to help resolve issues and deliver a delightful experience
3. Respond to both negative and positive comments and feedback within the best possible TAT
4. Handle negative reviews turnaround calls
5. Set up and utilize social listening tools to monitor brand sentiment
6. Escalate the complaints and queries to customers service team
7. Prepare and share reports, QC, and activity logs on a daily, weekly, and monthly basis as required

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