Operation Executive (Calling) Intern

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Operation Executive (Calling)

MCaffeine

Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 15,000-20,000 /month
APPLY BY
25 May' 22
Posted 3 weeks ago
Internship

About the internship

Selected intern's day-to-day responsibilities include:

1. Answer inbound calls and callback unattended/missed calls or call attempts
2. Respond to customer queries through email/WhatsApp/social media
3. Emphasis on customer satisfaction/delight
4. Document customer interactions according to standard operating procedures
5. Follow up customer calls where necessary
6. Provide accurate, valid, and complete information by using the right methods/tools
7. Dealing with customer queries+issues and churning out an easy-to-follow solution
8. Responding to queries in a timely and professional manner
9. Take the extra mile to engage customers
10. Establishing a positive rapport with customers

Skill(s) required

MS-Excel
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 9th May'22 and 13th Jun'22

3. are available for duration of 6 months

4. have relevant skills and interests

Added requirements

1. Ability to handle stressful situations appropriately

2. Knowledge of customer service practices and principles

3. Excellent organisational and time management skills

4. Ability to work with other team members in a close manner

5. Sense of ownership and sound judgment capabilities

6. Active listening, verbal communication skills

7. Basic knowledge of MS-Office

8. Customer orientation and ability to adapt/respond to different types of characters

Perks

Certificate Letter of recommendation

Number of openings

5

About MCaffeine

MCaffeine is India's first caffeinated personal care brand. We are a digital-first brand that is engineered in India. The brand covers more than 20,000 pin codes through online platforms and is present on 30+ leading e-commerce players including Amazon, Nykaa, Flipkart, Myntra, etc. We were awarded Nykaa Femina Beauty Award in 2020 and Cosmopolitan Beauty Award in 2019 for Best Scrub. Our company was also selected as one of the hottest startups in 2017 by the Business World Group.
Activity on Internshala
Hiring since March 2022
3 opportunities posted
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