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Operations Internship in Bangalore at DOST

Operations

DOST

Bangalore

Start Date Duration Stipend Posted On Apply By
Immediately
3 Months ₹8000-15000 /Month 1 Dec'18 14 Dec'18
Full time
With job offer
 
About DOST (http://www.yourdost.com):
YourDOST is your emotional wellness coach who stands by you in your entire life journey. The platform allows you to get in touch with professionally trained experts to help you cope with issues related to personal, professional, and academic life. They help you discover the best version of you.
About the Internship:
Selected intern's day-to-day responsibilities include:

1. Maintaining customer focus at all times and responding to customer inquiries over e-mail, phone, and chat
2. Taking ownership of issues raised by users/experts and working with cross-functional teams to investigate, escalate and resolve them at the earliest for customer delight
3. Maintaining knowledge of all existing and upcoming products/services of the company
4. Capturing customer feedback and channelizing to internal teams for appropriate action
5. Monitoring real-time dashboards and coordinating with experts whenever required
# of Internships available: 2
Skill(s) required: MS-Word, MS-Excel (Learn MS-Excel), English Proficiency (Spoken) (Learn Business Communication) and English Proficiency (Written)
Who can apply:
Only those candidates can apply who:
  1. are available for full time (in-office) internship
  2. can start the internship between 30th Nov'18 and 30th Dec'18
  3. are available for duration of 3 months
  4. have relevant skills and interests
** Women willing to start/restart their career can also apply.
Other requirements:
  1. An enthusiastic person with great communication skills (both verbal and written)
  2. Passionate about managing a large community of our customers and experts
  3. Must be a good listener and sensitive at handling users'/experts' queries and providing them with the best experience and resolution.
Perks:
Certificate, Letter of recommendation, Job offer, Informal dress code, Free snacks & beverages.