Operations Internship

Selected intern's day-to-day responsibilities include:

1. Managing daily operations of various SMART hotels in a cluster and ensuring a great guest experience
2. Interacting with guests during check-in and check-out time to drive a positive experience
3. Implementing initiatives to control a bad check-in experience such as guest calling before arrival, estimating over-booking etc
4. Driving delight initiatives led by the function of the cluster
5. Monitoring HM/PM and hotel staff to ensure all the property operations are smooth and the property is well maintained for guests
6. Working with property trainers to drive property training for staff
7. Ensuring all bookings are being billed in the OYO tab and no booking is slipping or being misappropriated by the PM/owner
8. Helping in monitoring and checking regular stock levels & order room supplies as needed for the peak season
9. Ensuring adherence to all OYO operational procedures and guidelines
10. Ensuring that all rooms are in the best of condition for a guest to stay

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