Operations Internship in Multiple locations at Teleperformance India
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Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
21000 /month
Apply By
21 Jul' 20
Internship
Internship
135 applicants
About Teleperformance India
Teleperformance India, established in 2001, is the leading provider of outstanding omnichannel customer experience at every single opportunity. Known for its quality offering and outstanding people practices, Teleperformance India evolved into the preferred offshore contact center outsourcing option for English speaking nations. It is also a known name within the domestic market for its full suite of solutions extended in English and 11 regional languages. With operations spread across Gurgaon, Indore, and Jaipur, over 8000 teleperformers deliver omnichannel customer experience, with solutions ranging from customer care, technical support, debt collection, customer acquisition, social media, data analytics, and back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
About the internship
Selected intern's day-to-day responsibilities include:

1. Managing large amounts of incoming calls
2. Identifying and assessing the customers' needs to achieve satisfaction
3. Building sustainable relationships and trust with customer accounts through open and interactive communication
4. Providing accurate, valid and complete information by using the right methods/tools
5. Meeting personal/customer service satisfaction targets and call handling quotas
6. Handling customer complaints, providing appropriate solutions and alternatives within the time limits and following up to ensure resolution
7. Keeping records of customer interactions, process customer accounts and file documents
8. Following communication procedures, guidelines and policies
9. Taking the extra mile to engage customers
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 22nd Jun'20 and 27th Jul'20

3. are available for duration of 6 months

4. are from Ajmer, Jodhpur, Kota, Sirohi, Udaipur, Tonk, Dausa, Sikar, Neemrana, Jaipur and neighboring cities

5. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Number of openings
20

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