As a customer service advisor, you ll work closely with colleagues in your team, and will be passionate and committed to delivering an excellent customer experience with each and every interaction. Ensure that you maintain the high standards that drive our brand, you ll share your knowledge and understanding, and manage yourself against agreed service standards.
Selected intern's day-to-day responsibilities include:
1. Assist customers in filling up an IT service request form
2. Advise customers on repairs
3. Track service requests from start to completion
4. Liaise with vendors for part procurement and delivery
5. Use and update ITIL tools to manage requests
6. Prepare invoices for clientele
7. Assist in social media management across the company's business pages
8. Assist in content writing for the website and social media posts
9. Update the company's website
10. Perform minor repairs to devices
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 26th Aug'19 and 25th Sep'19
3. are available for duration of 3 months
4. are from or open to relocate to Mumbai and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 100000 to 200000 /year
Laptop Service Center is a service center based in Orlem Malad West, Mumbai. We provide quality service, parts, and repairs to our clients. Our center is ITIL compliant. We service laptops, desktops, mobile phones, and other computer devices.
