1. Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction
2. Serve customers by providing product & service information and resolving product & service problems
3. Manage incoming phone calls and address customer queries
4. Identify and assess customers needs to achieve satisfaction
5. Build sustainable relationships and trust with customer accounts through open and interactive communication
6. Provide accurate, valid, and complete information by using the right methods/tools
7. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
8. Resolve product or service problems by clarifying the customer s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
9. Keep records of customer interactions, process customer accounts and file documents
10. Follow communication procedures, guidelines, and policies
11. Help generate sales leads in support in growing the business
12. Take the extra mile to engage customers
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)MS-OfficeSalesforce
Tecknotrove Systems (I) Private Limited is a global leader in training for the aviation, automobile, mining, defense, and nuclear industry. Being an industry leader in the field of simulation we are responsible and committed to continuous innovation and R&D. Incorporated in 2002 and headquartered in Mumbai India Tecknotrove has been designing and developing advanced simulators and virtual reality solutions that help our clients become safer, productive, and more efficient. Over the years Tecknotrove has completed projects in more than 22 countries across the world.
At Tecknotrove, we believe that our people are the most valuable assets of our company and understand that they are the key assets to create, grow & sustain a world-class organization.
