Operations work from home job/internship at Magicpin (Samast Technologies)
Start Date
Starts immediatelyImmediately
4 Months
15000 /month
Apply By
26 Jan' 21
About Magicpin (Samast Technologies)
Magicpin is a venture started by a group of ex-IIT/IIM graduates with extensive experience in top-tier consulting firms and start-ups. We are building a platform which enables local merchants to promote themselves and thus get discovered by their customers. It aims at the $500B+ Indian local retail market. It is reimagining how local retail should happen in the mobile-first world we all live in.
About the work from home job/internship
Selected intern's day-to-day responsibilities include:

1. Work closely with our customers as well as other members of the customer support team
2. Work on communicating with the sales, technical, and product teams to ensure flawless execution of this support
3. Work on maintaining superb verbal and written communication and handling a variety of tasks and projects at once
4. Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
5. Communicate with customers via call, real-time online chat, web tickets, and email
6. Work on replicate reported customer issues and provide details for the escalation
Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 12th Jan'21 and 16th Feb'21

3. are available for duration of 4 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Candidate must have a background in BA/BSc/BBA/BCA

2. Experience in a technical or customer support role would be preferred

3. Excellent written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates

4. Must have the ability to understand and escalate issues efficiently and appropriately

5. Must have multitasking and time management skills

Number of openings

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