1. Identify and assess customers' needs to achieve satisfaction
2. Provide accurate, valid, and complete information by using the right methods/tools
3. Meet personal/team productivity targets and call and email handling targets
4. Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
5. Keep records of customer interactions, process customer accounts, and file documents
6. Follow communication procedures, guidelines and policies
7. Go the extra mile to engage customers and create a wow experience
8. Resolve customer complaints via phone, email, chat, or social media
9. Use outbound means to reach out to customers and verify account information
ShareChat is a leading social media platform in India, based in Bangalore. It was developed by Mohalla Tech Private Limited and founded by Ankush Sachdeva, Bhanu Pratap Singh, and Farid Ahsan. ShareChat has over 180 million monthly active users across 15 Indian languages. The company's application offers features that include private messaging, tagging, and a personal messaging feature, enabling users to share videos, jokes, songs, and other language-based social content with other unknown users.
