Operationsv- Customer Support Internship

Selected intern's day-to-day responsibilities include:

1. Handling customer queries from different sources such as chats, calls, and emails.
2. Ensuring a disciplined follow-up mechanism to acquire customers
3. Devising new plans to attract new customers or old customers to make a transaction
4. Managing a team of representatives offering customer support
5. Overseeing the customer service process
6. Resolving customer complaints brought to your attention
7. Creating policies and procedures
8. Conducting quality assurance surveys with customers and providing feedback to the staff
9. Maintaining a pleasant working environment for your team

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