We're seeking a detail-oriented multitasker to manage the backbone of our e-commerce business. You'll ensure seamless order fulfillment, and keep customers & suppliers happy. This is a part-time role but requires daily commitment (4-6 hours) - perfect for students, freelancers, or anyone seeking flexible yet impactful work.
1. Monitor & update orders on Shiprocket for timely pickups.
2. Track RTOs, manage COD remittance, and resolve delivery exceptions.
3. Generate weekly reports on order status, RTO rates, and delivery delays.
4. Respond to customer queries via WhatsApp/email (e.g., tracking updates, returns).
5. Call customers to confirm high-value/COD orders and filter suspicious buyers.
6. Flag potential fraud (e.g., fake addresses, bulk COD orders).
7. Liaise with suppliers to ensure stock availability and update inventory levels.
8. Alert management about low stock or delayed shipments.
9. Supervise packaging quality (if onsite) or coordinate with warehouse staff.
10. Ensure accurate shipping labels and timely handover to logistics partners.
11. Maintain records of orders, returns, and customer interactions.
12. Update Google Sheets/Excel with daily order summaries and Profit/Loss Management.
1. are available for the work from home job/internship
2. can start the work from home job/internship between 15th Mar'25 and 19th Apr'25
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Basic understanding of Shiprocket, Excel/Google Sheets.
2. Excellent communication (English + Hindi/regional language).
3. Sharp eye for detail (e.g., spotting typos in addresses).
4. Reliable smartphone/laptop with internet.
5. Prior experience in e-commerce ops or customer support.
6. Great communications skills.
Perks
Certificate Letter of recommendation Flexible work hours Job offer
Additional information
Job offer:
On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 200000 to 300000/year
Perks:
1. Earn up to ₹2,000/month for 100% accuracy.
2. Flexible hours.
3. Learn end-to-end e-commerce operations.
4. Transition to full-time role as we scale.
Number of openings
2
About KRISHNA GOODS
We run multiple e-commerce ventures in different niches in India. We are looking to expand our team with Intenrshala's interns.
