Browse more internships

Product Support Engineering Internship

Applications are closed for this internship. Click here to browse more internships.

Actively hiring

Product Support Engineering

Salesken

Bangalore

Start Date

Starts immediatelyImmediately

Duration

3 Months

Stipend

₹ 25,000 /month

APPLY BY

14 Oct' 22

212 applicants

About the internship

Selected intern's day-to-day responsibilities include:

1. Handle customer technical queries related to applications/product support over mail/call for international processes for both international and domestic customers
2. Diagnose and troubleshoot technical issues, including account setup and network issues
3. Understand the issue and ask customers targeted questions to quickly understand the root of the problem
4. Work as the first point of support for clients' issues/requests/queries reported
5. Engage clients through a series of actions, either via phone, email, or chat, until their issue is resolved
6. Escalate unresolved issues to appropriate internal teams
7. Provide prompt and accurate feedback to customers
8. Refer to the knowledge database and documents to provide accurate technical solutions
9. Ensure all issues are properly logged for accountability
10. Prioritize the tasks and manage several open issues at one time
11. Follow up with clients to ensure their queries are resolved
12. Prepare accurate and timely reports

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written) SQL

Earn certifications in these skills

Learn SQL

Learn Business Communication

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 30th Sep'22 and 4th Nov'22

3. are available for duration of 3 months

4. have relevant skills and interests

Perks

Certificate Informal dress code 5 days a week

Number of openings

About Salesken

Website

Salesken is building a revolutionary AI-based assistant to transform how sales conversations are conducted. The product gives you incredible insights into the last mile of customer-salesperson interactions. Here, you will get to work on the latest tech in AI, including deep neural networks, advanced speech-to-text engines, NLP, machine learning, and cutting-edge UI technologies.

The approach we use to this is unique and we are currently the only AI company in the world that is working on this level of sales conversation analysis in such a deep manner. Salesken is led by alumni from IIT and IIMs and backed by Sequoia, the world's top VC. It's a young, vibrant, and strong team where the focus is purely on individuals championing the next level of product innovation and building a world-beating SaaS product out of India in the world.

Activity on Internshala

Hiring since February 2020

78 opportunities posted

27 candidates hired