1. Communicating with customers in a friendly and professional manner and helping them resolve any problems faced when using the product
2. Providing omnichannel support over chat, email, phone, and social media
3. Helping fix any bugs that crop up in the product and contributing to the feature documentation
4. Working with our development team and suggesting updates and features to continuously improve the customer experience
5. Ensuring speedy resolution of customer issues while maintaining high customer satisfaction
6. Participating in the product planning process to ensure that features requested by customers are prioritized and implemented
Who should apply for this role?
1. B.Tech/BE/BSc(IT) - (2022-21) graduates
2. You are comfortable working in rotational shifts
3. You are well-versed with and highly interested in internet and mobile communication
4. Good to have front end coding skills (JavaScript) for customizing our help - center and an understanding of APIs and webhooks
5. You have excellent written skills and can explain concepts through clear and accurate writing
6. Most of all, you enjoy working in a fast-paced and dynamic environment full of young, overachieving tech enthusiasts
Skill(s) required
English Proficiency (Spoken)English Proficiency (Written)
Directi comprises a group of tech businesses owned, operated, or invested in by Bhavin Turakhia. The group boasts of multiple business units that are run independently by their respective management teams. The Directi portfolio companies comprise Radix, Flock, and Zeta.
Across these businesses, Directi employs 1600+ people across 8 offices, with over 9 million customers, revenues of over $250 million, and a group enterprise value of over $1.4 billion. With offices in India, the US, and the UAE, the company has invested in multiple categories leading global brands across business areas as diverse as web presence (domains, hosting, cloud-infrastructure), online advertising, communication & collaboration (voice and messaging), and payments (benefits and compensation).