Product Support Engineering work from home job/internship at CustomerSuccessBox
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Product Support Engineering
Start Date
Starts immediatelyImmediately
6 Months
20000-30000 /month
Apply By
2 Jun' 22
About CustomerSuccessBox
CustomerSuccessBox is the leading AI-powered enterprise customer success platform. It helps global B2B SaaS businesses to get to 130%+ MRR retention, unlock 3X upsell opportunities, and double LTV. In SaaS, 95% of the lifetime value (LTV) is locked in as future' recurring revenue. But businesses don't know who will renew/buy-more/at-risk until it's too late. CustomerSuccessBox technology tracks real-time product adoption and customer engagement. Its AI-powered early warning system uncovers the blind spots for proactive interventions. Its advanced automation leads to a faster time to value, higher product adoption, and reduced cost of customer success.
Activity on Internshala
Hiring since May 2021
20 opportunities posted
About the work from home job/internship
Selected intern's day-to-day responsibilities include:

1. Manage and provide the first response to product and related technical queries
2. Communicate with customers about issues impacting their use case
3. Go a step ahead to detect the root cause of the issue & rectify it in collaboration with the product team
4. Take ownership of managing & prioritization issues and any defects
5. Update articles and document FAQs on our knowledge base
6. Execute internal processes to streamline and scale product support
Skill(s) required
Who can apply

Only those candidates can apply who:

1. are available for the work from home job/internship

2. can start the work from home job/internship between 17th May'22 and 21st Jun'22

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Experience in support documentation

2. Energetic, enthusiastic, and relationship-focused, eager to make a positive impact with customers

3. Ability to distill complex concepts into layman's terms

4. Active listener, passionately communicative, and empathetic, able to put yourself in the customers' shoes and advocate for them when necessary

5. Proactive problem-solver, confident at troubleshooting, and able to investigate if you don't have enough information to resolve customer issues

6. Aptitude for learning software, strong with business applications and data integrations and able to explain complex data relationships in non-technical terms

Flexible work hours 5 days a week
Number of openings